The Nitty Gritty! If you have any further questions, please email me at hello@katymitchellceramics.com
Delivery Info
I will endeavour to post your purchase to you within 2 - 4 days of ordering. For both Australian and international orders I will use Australia Post. Each option will be charged at a flat rate, regardless of how many items you purchase, as follows:
- Australia Standard: $10.00 (estimate delivery time is 3 - 4 business days, no tracking or signature on delivery available)
- Australia Express: $18.00 (estimate delivery time is 1 - 2 business days, includes tracking and signature on delivery)
- Rest of World Economy Air: $25.00 (estimate delivery time is 9 business days, no tracking or signature on delivery available)
- Rest of World Express: $50.00 (estimate delivery time is 5 business days, includes tracking and signature on delivery)
If you need the piece by a particular date, please let me know and I will try to make it possible!
Locals to Halls Gap are welcome to collect orders, please email me to arrange and I will refund your delivery charge.
Your purchases will be packed in recycled/reused materials, so whilst they might not be the prettiest packages your mail box has ever seen, the planet will thank us :)
Please note that international orders may be charged import tax, for which the buyer is responsible.
Returns Policy
Refunds or exchanges must be made within 5 days of receipt and the buyer will be responsible for the costs of shipping incurred.
If in the unfortunate event that your purchase arrives broken or damaged, please let me know immediately and send me a photo of the damage. I will firstly try to find a suitable replacement for you and if this isn't possible, I will give you a full refund. However, everything will be packaged with the utmost care!
Thank you!
Delivery Info
I will endeavour to post your purchase to you within 2 - 4 days of ordering. For both Australian and international orders I will use Australia Post. Each option will be charged at a flat rate, regardless of how many items you purchase, as follows:
- Australia Standard: $10.00 (estimate delivery time is 3 - 4 business days, no tracking or signature on delivery available)
- Australia Express: $18.00 (estimate delivery time is 1 - 2 business days, includes tracking and signature on delivery)
- Rest of World Economy Air: $25.00 (estimate delivery time is 9 business days, no tracking or signature on delivery available)
- Rest of World Express: $50.00 (estimate delivery time is 5 business days, includes tracking and signature on delivery)
If you need the piece by a particular date, please let me know and I will try to make it possible!
Locals to Halls Gap are welcome to collect orders, please email me to arrange and I will refund your delivery charge.
Your purchases will be packed in recycled/reused materials, so whilst they might not be the prettiest packages your mail box has ever seen, the planet will thank us :)
Please note that international orders may be charged import tax, for which the buyer is responsible.
Returns Policy
Refunds or exchanges must be made within 5 days of receipt and the buyer will be responsible for the costs of shipping incurred.
If in the unfortunate event that your purchase arrives broken or damaged, please let me know immediately and send me a photo of the damage. I will firstly try to find a suitable replacement for you and if this isn't possible, I will give you a full refund. However, everything will be packaged with the utmost care!
Thank you!
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